Jeffrey William Coleman

OBJECTIVE

To secure a challenging position that will utilize my extensive experience in computer hardware, software, networking, troubleshooting and repair. The position I am seeking will require a reliable, dedicated individual capable of flexibility with a high attention to detail, self reliance, and excellent technical and interpersonal skills.

QUALIFYING SKILLS

· Computer Proficiency: A+ certified, expert in PC hardware troubleshooting and repair, programming, networking, maintaining systems in small and large environments, type 45 wpm.

· Operating Systems/Software: Windows95-Xp Pro, and MS DOS, Microsoft Office Suite, Vantive, VNC remote control software. Have a good familiarity with Altiris, Novell and Active Directory.

· Networking skills: Cable installation, toning, and wireless AP setup and configuration.

· ISDN equipment familiarity: NetGear RT 3xx Series Pipeline series 50, 75, 85, 130 Isdn routers.

· Broadband equipment familiarity: Familiar with DSL/Cable modems, as well as Firewall devices.

Exceptional knowledge of D-link series, NetGear, Linksys, Netopia 3500 series routers and Efficient 5861 series routers.

Wireless networking 802.11 A, B, G, familiarity: I am well versed in the deployment use of Linksys, Net Gear, D-link and 2wire small networking equipment in SOHO environments. Able to perform wireless security sweeps to ensure rogue access points are not present and that known access points are locked down

Salary requirements: Negotiable

PROFESSIONAL EXPERIENCE

Hewlett Packard April 1. 2008 to Current

Currently I am in server dekit and asset reclamation. Job duties consist of removing parts from server orders, tagging, bar-coding and entering them into stock. My job requires me to be very detailed oriented, accurate and timely as HP depends on my accuracy so they may issue proper credit.

Self Employed: Dec 1, 2007 to March 31 2008

Currently I am self employed doing home PC repairs and setups as well as Small business office setups for workstations and servers. Networking small offices together for inter-operability and workflow. I have also been working as an “On Call” tech for Digital Solutions, a PC tech company based in the Woodlands

FloTeck Industries October 15^th 2007 to October 31 2007

Job duties include assisting office personnel with PC hardware issues, network issues, and software issues.

Other duties include daily server log review and back up maintenance. The tasks were completed and my assignment formally ended.

US OnCology September 17^th 2007 to October 3^rd 2007

Job duties included routing tickets entered by tier 1 agents and monitoring assigned tickets to their completion.

This position was a newly created position and was dissolved after a financial review which is why the time frame listed is short.

Getronics October 3^rd 2005 to September 10^th 2007

I worked for Getronics on the Booz Allen Hamilton team which is a consulting firm for the US government. Duties included assisting with Office 2003 issues, Outlook 2003 issues, VPN issues, hardware issues, dialup issues, wireless issues, and general technical questions.

Other job duties included documentation of calls, routing tickets to appropriate tech support personnel so that the caller’s issue can be resolved. Good familiarity with Active Directory and NetIQ over multiple domain controllers, Tivoli (now known as Enroll) and Courion account management software. Extensive training and usage of Vantive 8.6 as well as its web interface which is called 360 degree view.

Alpha Circuits August 11^th 2004 to August 16^th 2005

Systems Administrator at Alpha Circuits in Stafford Texas. Oversaw new workstation setups, phone station setups and maintain a server farm of 15 servers. Am fluent with phone/cable toners as well as hand tools for hardware fixes. I have a good working knowledge of Active directory, Windows 2003 server and AXXCESS phone software for the AXXCESS phone system. Designed, implanted and setup a training room with six Win term terminals up linked via Cat5 through a gateway pc which was up linked through the company’s wireless network.

Convergys – SBC/IS DSL tech support. Jan 6^th 2003 to April 30, 2004

Worked on the SBC/IS helpdesk for Convergys assisting in DSL calls.

Job duties include start to finish install, connection trouble shooting, and even trouble ticket dispatch for a truck roll for an onsite tech.

Everyone’s Internet Service Provider. August 9^th 1999 to October 31^st 2002

Supervisor – Technical Support

Job duties included assisting other level 1 and level 2 techs with extreme problems, calling customers back with solutions to issues that were un-solvable by previous technicians. Adjusting network settings to allow customers to connect to our service and use all the features we offered. Other duties also include internal systems maintenance, installation and upgrading. Also did special projects for the Director of Technical Support that allowed our service to grow into other cities around the country plus maintain internal office workstations and setup. Also assisted on project RackShack.net (now known as Ev1servers.net) – the physical installation of over 1000 Cobalt RAQ 4 I web servers to launch “RackShack.net” (which changed names to Ev1servers.net). This is a fully automated service where one could signup online, give billing information, register a domain name and in just 20 minutes have FULL administrative access the Raq-server thus becoming a “Webmaster” without owning any equipment. Job duties also included setting IP’s and setting the DNS for each RAQ into the DNS server. Each Raq would then run “virtual domain hosing” and maintain its own DNS table of the sites it had. Other duties involved are running basic CAT 5 cable when needed. Other duties included processing payroll for company roster, handling staffing levels and disciplinary issues as they arose.

Infohwy Internet Service Provider February 22 1999 to July 21 1999

Job duties: Level 1 Tech support Dial up customers. Daily tasks were to assist customers with their dial up problems, email issues, settings for email programs, news readers, and Dial up networking settings.

I had to trouble shoot the problem from what the customer told me on the phone, come to a solution and give it to the customer in layman’s terms so that they would comprehend. Familiarity with a large variety of internet client software and their configurations was essential.

Gulf Oxygen Company February 5 1998 to January 6 1999

Job duties: Hotshot delivery driver. Daily tasks were to go get parts and materials needed for welding machines being repaired. Also would deliver repaired, rented machines, or new machines to customers as needed

Compaq Computers April 1 1996 to October 16 1997

Job duties: Firmware audit and modem functionality for all Compaq computers to be released. Job included stress testing the modem to determine the performance envelope of modem, the functionality of in-house bundled software as well as 3rd party software for TAM Speakerphone functions. Skills include the compatibility of Compaq modems with a variety of cellular phones and the performance with each. Extensive familiarity of controller-less modems and their use of a VxD device drivers. Extensive testing with the new CDPD modem capabilities which allow you to be connected to a network (either Corporate Intranet or the Internet) via a radio card interface and a small antennae. This would be the foundation for what would later become the 802.11b, 802.11a and newly proposed 802.11b wireless standards. Developed a testing procedure to test and chart for A/C current leakage into laptops and desktop PC’s which caused 2 revisions in modem noise handling design. The impact from the test allowed Compaq to release to the world modems that could connect at higher speeds and stay connect while withstanding a higher degree of A/C power noise.

PROFESSIONAL REFERENCES

Robert N. Pennington, MCSE

Principal – The Pennington Group EMAIL: rnp@penningtongroup.com

PHONE: (713) 726-9636

Gene Pace EMAIL: gene.pace@getronics.com

Team Manage

Getronics ICT Solutions

PHONE (713) 793 9099

Bill Johns

Digital Solutions

281-685-3005

PERSONAL REFERENCES

Jason T Wilson Email: Jasontwilson@gmail.com

Phone (832) 604-4390

Friend of 15 years

Eric Zaal EMAIL: ezaal2@sbcglobal.net

PHONE: (713) 201- 2895

Friend of 18 years

*Additional references provided upon request

** Letter of recommendation provided upon request.

Accomplishments:

August 2005: Help set up and maintain along with a new friend Will Hawkins who had the same human desire to assist in this time of need an adhoc network in Reliant Hall for the American Red Cross for the evacuee’s of hurricane Katrina. I spent 1 week during August keeping the pc’s used to allow the evacuee’s to register for assistance for financial aid and to help locate their family members. To this day I feel that week of helping others who had lost it all has meant more to me than anything. Will Hawkins came from Cleveland Ohio to Houston with the same thought I had, “just felt the need he had to help out”. I have never felt more rewarded than during that time when others need a hand and I was able to give it.